Certified First

Not just any repair center can become CertifiedFirst®

To assure your utmost satisfaction, each participant must measure up to the program's high standards.

Therefore, the CertifiedFirst designation can't be bought. It must be earned. To participate in the CertifiedFirst Network, a repair center must first meet stringent requirements in the following areas:

  • Have adequate facilities and equipment
  • Provide the full range of necessary auto body repair service
  • Utilize designated products
  • Offer a prescribed warranty on the workmanship and paint finish
  • Consistently achieve high levels of customer satisfaction

Who determines whether the requirements are being met?

An independent source, of course! Compliance to CertifiedFirst standards is independently verified by:

UNDERWRITERS LABORATORIES INC. (UL) Every CertifiedFirst auto body repair center is visited each year by a representative of Underwriters Laboratories Inc. (UL), a not-for-profit organization retained by the Network to provide independent source verification and inspection services. UL is responsible for ensuring that the facility conforms to the program standards for customer amenities, auto body repair equipment and more.

THE GOOD HOUSEKEEPING SEAL The premium finishes applied by certified technicians at a CertifiedFirst Network repair facility have been evaluated by the trusted Good Housekeeping Institute, and have earned the Good Housekeeping Seal.

CUSTOMER RESEARCH, INC. High Customer Satisfaction Index (CSI) levels must be met and maintained, according to surveys conducted annually by Customer Research, Inc. - a company that has specialized in market research for the automotive industry since 1967. Customer Research, Inc. will utilize the methodologies developed on behalf of the Network by one of the nation's foremost customer satisfaction authorities.

These third-party verification entities assure your utmost satisfaction when you take your vehicle to a CertifiedFirst approved repair center.

Valley Buick GMC in APPLE VALLEY MN

We want to turn the unpleasant misfortune of an accident into a pleasant experience at Valley Buick Pontiac GMC. Let us help you with your auto body estimate, quality repairs, and refinishing of your vehicle. Our factory trained technicians will use Genuine GM Parts to repair your vehicle to its original condition. We will take the guess work out of an accident by working with your insurance company and arrange a rental vehicle while yours is in for repair.

Are wondering what to do when you are in an accident?

First gather the important information you'll need from the other drivers by using the handy form located in the attachment Collision Survival Guide. Second Call our Collision Center at 952-953-2148.

Remember, you have the right to choose where your vehicle is repaired, so let your insurance company know you want your vehicle repaired by Valley Buick Pontiac GMC.

Valley Buick GMC

7500 W 145TH STREET
APPLE VALLEY, MN 55124
Driving Directions
Sales 952-679-1406
Service 952-432-9500
Monday 8:30AM - 7:00PM
Tuesday 8:30AM - 7:00PM
Wednesday 8:30AM - 7:00PM
Thursday 8:30AM - 7:00PM
Friday 8:30AM - 6:00PM
Saturday 8:30AM - 6:00PM
Sunday Closed
Monday 7:00AM - 6:00PM
Tuesday 7:00AM - 6:00PM
Wednesday 7:00AM - 6:00PM
Thursday 7:00AM - 6:00PM
Friday 7:00AM - 6:00PM
Saturday 8:00AM - 1:00PM
Sunday Closed
Monday 7:00AM - 6:00PM
Tuesday 7:00AM - 6:00PM
Wednesday 7:00AM - 6:00PM
Thursday 7:00AM - 6:00PM
Friday 7:00AM - 6:00PM
Saturday 8:00AM - 1:00PM
Sunday Closed